Refund Policy

Shipping Policy

At Nirvanaa Health & Wellness, we aim to deliver your products as quickly and safely as possible.

Order Processing Time

Orders are typically processed and shipped within 24–48 business hours after being placed.
Business hours do not include Sundays or public holidays.

Delivery Time

Standard delivery time is 5–7 working days, depending on your location.

During festivals, natural events, or logistical disruptions, delivery times may extend slightly.

Order Tracking

Once your order is dispatched, a tracking ID will be available under the 'My Orders' section of your account.

You can use it to track your shipment in real time.

Time-Sensitive Orders

If your order is urgent, contact us at sales@nirvanaahealthandwellness.com and we will do our best to expedite the delivery.

Return & Refund Policy

We want you to love your Nirvanaa products. However, if you receive a damaged, missing, incorrect, or expired item, you can request a return as per the terms below.

Eligibility for Returns

A return request will be accepted only if:

  • It is raised within 24 hrs of receiving your order.
  • The reason falls under one of the following categories:
    • Damaged product
    • Missing product
    • Incorrect/wrong product
    • Expired product
    • Duplicate or used product
    • Empty package delivered

To initiate a return, email us at sales@nirvanaahealthandwellness.com or raise a request on our website within the return window.

Important Conditions

  • Product must be unused, in original packaging, with all labels, accessories, and seals intact.
  • For combo packs, returns will only be accepted for the entire combo.
  • Any free gifts or promotional items must also be returned.
  • A clear unboxing video showing the issue (damage, missing item, wrong product) is mandatory.
  • Returns submitted without proper proof will not be considered valid.

Refund Process

Refunds will be initiated once the returned product is received and verified at our warehouse.

  • Prepaid orders: Refund to original payment method within 7–14 business days.
  • COD orders: Refund to your bank account/wallet within 7–14 business days after approval.

Bank or payment gateway processing times may vary.

Missing or Damaged Items

If you received a wrong, damaged, or incomplete order, please email us with:

  • Your order number
  • Clear photos/videos of:
    • Outer packaging
    • Invoice
    • Received item(s) showing the issue

Once verified, replacements or missing items will be shipped within 5–6 working days.

Cancellation Policy

Orders can be cancelled only before dispatch.

To cancel, go to the 'My Orders' section of your account or email us at sales@nirvanaahealthandwellness.com.

Once an order is shipped, cancellation is not possible.

Refund for Cancelled Orders

Refunds for prepaid orders will be initiated within 7–10 working days to the original payment method.

Processing time may vary based on your bank or payment partner.